Shipping policy

Free UK delivery on every order
We offer free Royal Mail Tracked 24 and Tracked 48 delivery on all orders. There's no minimum spend.

Where we deliver
We deliver to all UK addresses, including Northern Ireland, the Scottish Highlands and the islands. We don't currently ship outside the UK, including to the Channel Islands, the Isle of Man and BFPO addresses.

When your order is sent
Orders placed before 12pm on a working day (Monday to Friday, excluding bank holidays) are usually dispatched the same day. Orders placed after that time, or at weekends or on bank holidays, are dispatched the next working day.

Delivery times
Most orders arrive within 2–3 working days of dispatch. Royal Mail aims to deliver Tracked 24 the next working day and Tracked 48 within two working days, but these times aren't guaranteed and can be longer at busy times or in bad weather.

Tracking
Once your order has been sent, we'll email you a tracking number so you can follow it on the Royal Mail website.

Delays and missing parcels
If we know your order will be delayed, we'll tell you as soon as possible with a new estimated date. If your parcel hasn't arrived within 10 working days of dispatch, email us and we'll look into it with Royal Mail. If it's confirmed lost, we'll send a replacement or give you a full refund.

Your order is our responsibility until it's delivered to you.

Damaged or incorrect items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us within 14 days with your order number and a photo. We'll put it right at no cost to you.

Wrong address
Please check your delivery address before placing your order. If a parcel is returned to us because the address was incorrect, we'll contact you to arrange re-delivery.

Returns
For returns, please see our Return Policy.

Questions
Email us at help@perfectnutri.co.uk and we'll reply within 1 working day.